Help Center

Canceling an order is possible but we have a very small window in which to do so. We process orders frequently to ensure they get shipped out to you as quickly as possible and once an order is processed we can no longer make changes.

We try to accommodate when we can but we can't guarantee changes to orders (like cancellations or address updates) will be able to be made once an order is placed.

Chat with us (scroll to the bottom of this page and use the link you'll find there to do so) during business hours, as soon as possible after the order is placed and pass along the order number for the best chance of canceling an order.

Here is a rough timeline for when an order will be fulfilled, when it will be passed to the shipper, and when it is estimated to be delivered.

Order Placement and Fulfillment

After order placement, our goal is to fulfill (pack and/or roast) your order and pass each package in that order into the hands of the shipper within 1-3 business days after the order is placed.

Estimated Time to Ship

Once the order is passed along to the shipper our shipping partners estimate:

U.S. Destinations

Estimated 1-7 business day shipping, after they receive the package. 

Canadian Destinations

Estimated 7-20 business day shipping, after they receive the package.

NOTE: Due to logistical limitations, we are currently unable to ship to Quebec.

These are estimated times. Shipping speed can vary from package to package.

We don’t currently offer expedited shipping options and are unable to affect shipping speed for orders.

At Salonnieres Coffee, we strive to provide you with products you fall in love with but we understand that sometimes things just don’t work out.

We only accept merchandise for returns.

Merchandise is defined as, but not limited to, Accessories, Apparel, Brew Tools, Kettles and does not include Matcha, Instant or other perishable consumable products.

Consumable products, such as food items, whole bean coffee, instant coffee, or matcha, are not eligible for return or refund, whether opened or unopened. 

Unused merchandise is eligible for a refund within 14 days of purchase. All returns must meet the following conditions:

• Merchandise must be returned in its original packaging, with all packaging materials intact.
• Eligible merchandise includes, but is not limited to, accessories, apparel, brew tools, and kettles, etc.  
• To be eligible for a refund, all items must be unused and in sell-able condition, with all packaging intact, instructions included, and packaged the same as they were received. Items received without all packaging (including plastic wrap and shrink wrap) will not be eligible for a refund.

Has an incorrect address has been used on your order? Whether it was due to a technical issue or that the wrong address was used at checkout, we may be able to assist.

Address changes on orders are rarely, but sometimes, possible.

We have a very small window after an order is placed to either make the change, or to cancel the order, so that it can be placed again. 

Chat with us (scroll to the bottom of this page and use the link you'll find there to do so) during business hours, as soon as possible after the order is placed.

While this won't guarantee success, it will definitely provide the best chance of us being able to make the change or cancel the order. 

Coffee won't "spoil" per se, but the distinct and complex flavors can fade if stored improperly. We recommend storing coffee in a cool, dry place — a cupboard or cabinet away from a heat source like an oven for instance — and in its original packaging or other airtight container.

We don't recommend storing coffee in the freezer or refrigerator as the moisture involved in these two areas can tend to accelerate flavor loss.